Dear Valued Client,
My name is Dave Canelis, Vice President of Client Services at Webtrends. As a recent addition to the Webtrends executive team, I wanted to introduce myself and our team, thank you for your business, and share some exciting news about what we are doing to better serve you.
In Client Services, our mission is to empower you to maximize your Webtrends investment through a comprehensive set of professional services, technical support, education and training.
In the past five months we have added some of the best talent in the industry to our already extraordinary team. We have also implemented new processes to ensure that we can apply this talent consistently in every interaction. In response to your input, we added new service offerings:
- Training: a new VI Fundamentals class and a forthcoming new Advanced Analytics Class
- Consulting: new service offerings such as a new Custom Scorecard, Health Check and Quarterly Business Review
- Support: improved Enterprise Proactive Services
The Webtrends Client Services leadership team consists of service veterans who have experience creating best in class professional services, customer support, and training organizations in enterprise software companies. Customer success is our passion and we look forward to continuing to earn your confidence.
Please feel free to drop me or my team a note anytime and let us know how we are doing.
Sincerely,
Dave Canelis
+1.503.553.2352
