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Account Development Representative - Portland, OR (2 Openings)

Tue, 13 Jul 2010 15:29:30 GMT

Webtrends is a Customer Intelligence company with leading solutions for customer interaction optimization across all digital channels. We live firmly behind our corporate values: Open, Innovative, Engaged, Accountable. Every day we look for new ways to drive innovation in every facet of our business and expect each member of the team to take personal ownership over their work, forming a unique opportunity to live, grow and learn in a highly collaborative and dynamic environment. We donít get caught up in the cogs of traditional corporate culture, which slow down the speed of progress. It's not about ego and job title; it's about getting it done every day. At the end of each day, we ask ourselves, "Did I make this a better place for my customers to do business and for my colleagues to work?"

Webtrends is a leader in Web Analytics and Marketing Performance Management solutions. The job of Account Development Representative (ADR) is to increase the companyís visibility by driving opportunities for the sales organization. The position is based at the Corporate Headquarters in Portland, Oregon. The ADR will focus on setting up appointments with prospects for their respective counterparts from the inside and outside sales teams.

Primary Responsibilities:

Own a unique set of prospecting lists in a defined geography.
Drive sales opportunities by setting up appointments for phone conversations, product demos, onsite meetings for the North American Sales Organization.
Serve as the front line communicator for entire Webtrends product line.
Develop and execute customer engagement strategy.
Email 30-40 prospects daily.
Succeed in a team selling environment with a Field Account Executive, Inside Account Manager and Solutions Engineer for maximum territory and client coverage.
Deliver value propositions for multiple products intended for unique customers.
Stay abreast of industry changes and trends.

Required Skills/Experience:

Bachelor's Degree required.
Minimum 2 years inside business-to-business sales experience.
Hunter mentality
Experience in selling "on-premise" and "on-demand" solutions strongly preferred
Experience selling software solutions to marketing organizations strongly preferred
Ability to manage several tasks and multiple responsibilities.
Goal-oriented and incentive driven with a history of overachievement.
Detail oriented, relationship-building skills and a passion for superb customer service.
Strong communication skills; ability to establish rapport with customers quickly.
Proven ability to handle, adapt, and overcome change.
Team player with a positive attitude.
Microsoft Office skills and Salesforce.com

Scope:
This is an individual contributor position.

Interaction:
This position is both externally and internally facing. The successful candidate must be able to build and maintain strong and professional working relationships internally with members of the Sales Organization, and externally with customers and all others he/she may come into contact with.

Working Conditions:

The office is located in a high rise in downtown Portland.
Extensive phone time is required.
The job requires no travel.

Position Type:
Full-Time/Temporary

Account Executive - Remote / New York or New England

Fri, 02 Jul 2010 14:49:38 GMT

Webtrends is a Customer Intelligence company with leading solutions for customer interaction optimization across all digital channels. We live firmly behind our corporate values: Open, Innovative, Engaged, Accountable. Every day we look for new ways to drive innovation in every facet of our business and expect each member of the team to take personal ownership over their work, forming a unique opportunity to live, grow and learn in a highly collaborative and dynamic environment. We don't get caught up in the cogs of traditional corporate culture, which slow down the speed of progress. It's not about ego and job title; it's about getting it done every day. At the end of each day, we ask ourselves, "Did I make this a better place for my customers to do business and for my colleagues to work?"

Webtrends is the leader in Marketing Performance Management (MPM) and Web Analytics. The job of the Account Executive is to increase the company's leadership in position in the assigned geography by driving sales in pursuit of exceeding a quota. In this role you will manage a dynamic sales territory reporting to the Director of Field Sales.

Essential job functions:

Actively prospect and close deals for Webtrends On Demand, Webtrends Software and Consulting Services.
Develop a territory strategy to penetrate vertical markets while leveraging multiple team resources, including inside sales, field sales, sales engineers, professional services, marketing and customer support.
Communicating a value proposition to Fortune 1000 marketing executives by gaining both credibility and trust in the feature set of Webtrends.
Manage complex sales cycles with multiple stake-holders.
Succeed in a team selling environment, partnering with inside sales and sales engineers for maximum territory and client coverage.
Consistently forecast monthly and quarterly performance within a 10% margin of error from actual bookings.
Develop and leverage partner relationships and alliances.
Stay abreast of industry changes and trends.

Required Education/Experience/Skills:

Minimum 7 Years experience in technical sales, B2B software or for an ASP/ Hosting Provider.
Knowledge of online marketing/ internet marketing, merchandising and eCommerce.
Able to successfully negotiate and close deals.
Classically trained in a proven sales methodology (i.e Miller Heiman Strategic Selling or similar).
Ability to work and sell in a highly collaborative teamed environment.
Proven track record meeting and exceeding revenue quota in a Field Sales role.
Detail oriented, relationship-building skills, and a focus on a high level of customer service.
Excellent written and verbal communication skills, including high caliber presentation skills.
Positive attitude and ìlove of sellingî
Driven to succeed.
Proven ability to handle, adapt, and overcome change.

Scope:
This is an individual contributor position.

Working Conditions:

This is a field position and the incumbent will work out of his/her home. Location is New York or New England areas.

The job requires 50%+ overnight travel.

Incumbent must pass background check.

Position Type:
Full-Time/Regular

Account Manager - Portland, OR

Fri, 09 Jul 2010 10:40:17 GMT

Webtrends is a Customer Intelligence company with leading solutions for customer interaction optimization across all digital channels. We live firmly behind our corporate values: Open, Innovative, Engaged, Accountable. Every day we look for new ways to drive innovation in every facet of our business and expect each member of the team to take personal ownership over their work, forming a unique opportunity to live, grow and learn in a highly collaborative and dynamic environment. We don't get caught up in the cogs of traditional corporate culture, which slow down the speed of progress. It's not about ego and job title; it's about getting it done every day. At the end of each day, we ask ourselves, "Did I make this a better place for my customers to do business and for my colleagues to work?"

The job of Account Manager is to increase the company's leadership position in the assigned geography by driving sales in pursuit of exceeding a quota and ensuring client satisfaction. The position is based at the Corporate Headquarters in Portland, Oregon. The Account Manager will focus on selling Webtrends solutions to existing customers and net new organizations while providing clients with top tier customer service and account management.

Primary Responsibilities:

Own a unique set of assigned accounts plus new prospects in a defined geography.
Drive Renewal Revenue, Add-on Revenue, New Products, Professional Services Revenue.
Serve as the single point of contact for customer success.
Develop and execute customer engagement strategy.
Objectively measure customer satisfaction and communicate to management in a concise and timely fashion.
Execute marketing programs designed around retention and development of existing customer accounts.
Consistently forecast monthly and quarterly performance within a 10% margin of error.
Drive reference-able accounts over time, increasing adoption of the Webtrends solution within the client organization and maximizing customer lifetime value.
Behavior and tasks will include, but not be limited to, regular interaction at multiple levels within the client organization and managing the overall experience with Webtrends.
Develop and leverage partner relationships and alliances.
Stay abreast of industry changes and trends.

Required Skills/Experience:

Bachelors Degree required.
Minimum 5+ years experience in solution sales of technical products/services.
Digital marketing sales experience preferred.
Proven track record meeting and exceeding revenue quota.
Experience in selling both ìon-premiseî and ëíhostedî solutions strongly preferred.
Experience selling software solutions to marketing organizations strongly preferred.
Ability to manage several tasks and multiple responsibilities.
Goal-oriented and incentive driven with a history of overachievement.
Detail oriented, relationship-building skills and a passion for superb customer service.
Strong communication skills; ability to establish rapport with customers quickly.
Proven ability to handle, adapt, and overcome change.
Team player with a positive attitude.
Microsoft office skills, Salesforce.com and Webex.

Scope:
This is an individual contributor position.

Interaction:
This position is both externally and internally facing. The successful candidate must be able to build and maintain strong and professional working relationships internally with members of the Account Management, Sales Operations, Tech Support Teams and Contracts teams and externally with customers and all others he/she may come into contact with.

Working Conditions:

This position is located in a high rise building in downtown Portland.

No Travel is required.

Extensive phone time and email is required.

Incumbent must pass background check.

Position Type:
Full-Time/Regular

Account Manager - San Bruno, CA

Fri, 23 Jul 2010 16:43:20 GMT

Webtrends is a Customer Intelligence company with leading solutions for customer interaction optimization across all digital channels. We live firmly behind our corporate values: Open, Innovative, Engaged, Accountable. Every day we look for new ways to drive innovation in every facet of our business and expect each member of the team to take personal ownership over their work, forming a unique opportunity to live, grow and learn in a highly collaborative and dynamic environment. We don’t get caught up in the cogs of traditional corporate culture, which slow down the speed of progress. It’s not about ego and job title; it’s about getting it done every day. At the end of each day, we ask ourselves, “Did I make this a better place for my customers to do business and for my colleagues to work?”

Our Ad Director team delivers the industry's most sophisticated search engine marketing (SEM) solution, providing client’s with an automated approach to optimize and manage their paid search advertising efforts. The Webtrends Ad Director team is currently recruiting an Online Account Manager to continue our legacy of delivering superior customer care and performance results to customers. As an Online Account Manager you will manage customer relationships and results, acting as their primary point of contact for Webtrends. You will partner closely with client marketing personnel to oversee the results from their paid search advertising campaigns. From establishing Webtrends as a valued business partner, to defining business objectives for each SEM campaign, through campaign execution, and interpretation of online metrics, you will drive the customer’s success and our relationship. We offer a unique opportunity to join a truly leading-edge e-marketing solutions company delivering services and products in the extremely fast-paced, rapidly changing, and expanding online advertising market. As a new Online Account Manager you will be provided extensive training, development and direct mentoring within a team environment. Ad Director is defining the leading edge of paid search advertising technologies, and as an Online Account Manager you will be defining the leading edge of your career.

Primary Responsibilities:

Oversee paid search advertising campaigns on all the major search engines include Google, Yahoo, and MSN, with clients utilizing formal project plans, business acumen and knowledge of the customer’s desired business objectives.
Utilize Ad Director’s SEM optimization technology to manage and fine tune paid search campaigns, analyzing, interpreting and communicating campaign performance to each client.
Continually manage and improve the partnership with the customer to cultivate long-term business relationships.
Work directly with internal teams in product development, engineering, marketing and sales to address client needs and requirements, manage a variety of projects, develop new clients and actively participate as a member of a small, highly cohesive and very interdependent team of e-marketing professionals.

Interaction:

This position works in a team-oriented environment and externally with customers. As a result, the incumbent must build and maintain strong and effective working relationships both internally and externally.

Scope:

This position is an individual contributor position.

Required Skills/Attributes/Education:

1+ years in a business to business (B2B) customer support environment with responsibility for managing customer relationships. Those with backgrounds which include marketing, SEO, SEM, paid-search etc. desired.
Demonstrable excellence in customer service and customer management skills based on prior work experience.
Highly analytical, demonstrating meticulous attention to detail.
Above average communication skills, both written and verbal. Must be able to communicate directly to the CMO-level in person, via presentations, in writing, via proposal, etc.
Well versed in internet applications, PC applications etc. A passion for technology and curiosity about web2.0 evolution, applications, etc. highly beneficial.
Very high drive to succeed in a competitive, fast-paced, cutting edge market. You must be able to adapt quickly, manage without direction, and independently seek answers and solutions.
Bachelor's degree, ideally in Economics, Marketing, Finance, Business or a related field.

Working Conditions:

This position works in an office environment.
This position is located at the company’s San Bruno, CA office.
Incumbent must pass background check.

Position Type:
Full-Time/Regular

Assistant / Office Manager - Seattle, WA

Wed, 16 Jun 2010 14:41:35 GMT

Webtrends founded the web analytics industry in 1993. Today, our leadership extends much further, to social media measurement, paid-search optimization and connecting the online and offline data silos scattered throughout organizations. We help Customers turn the data generated by their web site, blogs, online campaigns and enterprise systems into understanding of their customers and, ultimately, business opportunity. Our people and products help Customers answer complicated business questions - rather than disguise incomplete answers in colorful charts and graphs.

In this role the successful candidate will provide administrative assistance to the GM of Optimize, be the first point of contact for customers, business partners, and candidates, and the first impression of Webtrends. Weíre looking for a superstar - someone energetic and positive, reliable with a professional presence and top-notch communication and interpersonal skills. An outstanding telephone manner is an absolute must, as is proficiency in Microsoft Office suite.

Responsibilities:

Provide administrative assistance to the GM of Optimize including travel, expenses, and scheduling .
Assist with client presentations.
Assist with sales follow up, client communications and meeting planning.
Maintain travel and visitor schedule.
Process Human Resources paperwork for local site.
Serve as local point-of-contact for Portland-based Facilities, Human Resources and Accounting functions.
Manage stocks and local supply vendors for coffee, office supplies, etc.
Ensure that facility is properly maintained.
Approve local office-related invoices and submit to accounting for timely payment.
Perform other job duties as assigned.

Required Skills/Experience:

Relevant experience as an assistant and office manager in a small company or in a small division of a larger company.
Prior experience supporting the remote office of a larger company strongly desired.
Excellent Microsoft office skills including Word, Powerpoint, Outlook and Excel.
2+ years experience with HR practices.
Excellent customer service skills required.
Must be a team player with well developed interpersonal skills.
Well organized with a great attention to detail, flexible and effective with multiple and simultaneous tasks.

Supervision:
This is an individual contributor position reporting to the GM/Site Executive of Webtrends Optimize.

Interaction:
This is both an externally and internally facing position that also works in a team-oriented environment. As a result, the individual must build and maintain strong and effective working relationships both internally and externally.

Working Conditions:
This position is located in downtown Seattle, WA.

Position Type:
Full-Time/Temporary

IT Systems Engineer - Portland, OR

Mon, 07 Jun 2010 15:24:53 GMT

We love technology and take pride in delivering innovative solutions with a smile and so should you! This position is a great opportunity to join a smart group of people that want to blow the doors off the typical IT department mentality. Innovating, being creative and delivering kick-ass customer service in a fun environment is what weíre all about.

As a IT Systems Engineer:

Act as a liaison between IT, internal departments, management, external vendors and partners.
Be a strong advocate for our customers and own their concerns and issues.
Provide senior level technical assistance to Webtrends employees and contractor.
Manage project deliverables, resources, and timelines.
Plan, install, configure, and maintain network equipment including (but not limited to) servers, virtual environments, SAN, NAS, switches, routers, firewalls, and load balancers.
Monitor and troubleshoot network, server, and application performance issues.
Create detailed documentation and diagrams.
Constantly improve and innovate.
Write scripts and develop other time-saving tools to enable automation and quality improvements.
Participate in an on-call rotation that provides 24/7 emergency support.
Occasionally travel to remote offices for projects as needed (5% travel).
Continue to learn and obtain technical certifications regularly (1-2 per year).

Required Skills / Experience:

A bachelorís degree in Computer Science or related field, or a comparable combination of work experience and education.
Proven experience implementing and maintaining Enterprise network and server environments.
Excellent people skills, strong work ethic, and a passion for technology.
Strong knowledge of Cisco networking (4500/6000 series switches, routers, ASA firewalls).
Strong knowledge of VMWare ESX and Lab Manager.
Strong knowledge of Enterprise server systems (HP Proliant).
Strong knowledge of Microsoft Active Directory, Group Policies, Exchange, and SQL.
Experience with network management and monitoring tools such as SysLog, SNMP, Cacti, and NetFlow.
Experience with heterogeneous environments (Windows, Linux, OS X).
Experience working in a high-availability environment providing 24x7 service.
Scripting experience (Powershell, Perl, Python, T-SQL, etc).
Excellent project management skills (planning, testing, implementation, and documentation).
Excellent technical writing skills.
Current technical certifications (Microsoft, Apple, HP, Cisco, etc.

Cultural Requirements:

Team- Oriented: You must be able to listen and learn from others. You must be capable of embracing the ideas of others (even if they conflict with your own). You must always be supportive of your teammates and care about the success of the team as a whole.

Communicator: You possess strong communication skills (both written and verbal). You can convey technical concepts to non-technical people. You can write clear and concise documentation and understand the importance of doing so.

Passionate: You must be passionate about the success of yourself, our users, the IT team and Webtrends as a whole.

Goal Oriented: You are a self-starter that knows how to work through complex tasks to ensure they get done. You also know how to ask for help when needed.

Working Conditions:
The position is located in downtown Portland. Travel is minimal. The job involves extensive time working at a computer.

Incumbent must pass background check

Position Type:
Full-Time/Regular

Manager, Digital Client Services - San Bruno, CA

Wed, 07 Jul 2010 14:03:44 GMT

Webtrends is a Customer Intelligence company with leading solutions for customer interaction optimization across all digital channels. We live firmly behind our corporate values: Open, Innovative, Engaged, Accountable. Every day we look for new ways to drive innovation in every facet of our business and expect each member of the team to take personal ownership over their work, forming a unique opportunity to live, grow and learn in a highly collaborative and dynamic environment. We donít get caught up in the cogs of traditional corporate culture, which slow down the speed of progress. Itís not about ego and job title; itís about getting it done every day. At the end of each day, we ask ourselves, ìDid I make this a better place for my customers to do business and for my colleagues to work?î

Our Ad Director team delivers the industry's most sophisticated Search Engine Marketing (SEM) solution, providing clients with an automated approach to managing their paid search advertising efforts. The Webtrends Ad Director team is currently recruiting a Manager of SEM Client Services to continue our legacy of delivering superior customer care and performance results to customers.

Who we are looking for:

Webtrends is looking for an experienced digital marketing professional to lead the Ad Director Client Services team. This individual will report to the GM and will be responsible establishing and maintaining an efficient Client Services organization within the Ad Director offering. Responsibilities include the following:

Manage all operational aspects of the Client Services team to ensure clients' business objectives are met. Operational aspects are defined as: staffing, project and task assignments, priority setting, team development, quarterly client reviews, technology decisions and direction, and status reporting in addition to handling day-to-day escalations.
Collaborate with the Sales, Product and Engineering groups to ensure the Account Management resources during pre-sale, launch and operation of the accounts.
Deliver continuous feedback to the Product team for product enhancements and provide guidance for devising an effective strategy for the clients' digital marketing initiatives.
Share insight into Ad Director's clients on growth opportunities and challenges related to client's digital marketing initiatives keeping in view client's competitive landscape and market trends.
Identify, plan and implement processes and tools to ensure a scalable group that delivers to the service level agreement committed to clients.
Provide technical oversight to ensure architectural compatibility, plan and execute tasks, manage, mentor and motivate a talented team of Account Managers and Specialists.

Requirements:

BA from an accredited school.
5-10 years of interactive media industry experience, Marketing/Communications or sales exposure or Client Management.
SEM, SEO, Social Media and Digital Marketing expertise.
Consultative ability to assist customer in identifying their requirements and present recommendations on the most appropriate solutions.
Strong presentation and writing skills for client meetings, proposals and technical/business.
Established track record of persuading clients for complex technical and business proposals during pre-launch and post launch phases.
Self-sufficient to be technically conversant with key client technical personnel.
Management skills to effectively:

Coordinate company resources to provide prompt, appropriate response to customer requirements.
Recruit, acquire, and develop high caliber individuals and lead a high performance team.

A responsible team player with positive attitude, a high degree of personal integrity and a strong work ethic are essential.

Working Conditions:

This position works in an office environment with some travel required.
This position is located at the company's San Bruno, CA office.
Incumbent must pass background check.

Position Type:
Full-Time/Regular

Multivariate Optimization Account Manager - Seattle, WA

Wed, 21 Jul 2010 16:40:28 GMT

We are currently seeking an Multivariate Optimization Account Manager to own partner and client relationships and be responsible for working with a team to accomplish the successful development and execution of testing programs. This position combines account management, marketing consultant, Multivariate Optimization Account Manager, best practices trainer, and project management. Cross discipline experience in these areas is highly desired.

As the key partner and client contact, you will assist partners and clients with all aspects of Webtrends Optimize service, and work closely with internal and external teams that include Multivariate Optimization Account Managers, Web Developers, Creative Services, and Project Managers to deliver world class optimization solutions to Webtrends partners and clients. You will be responsible for overseeing the dissemination of world class testing strategy and practices to partners and clients. You will also be involved in the day-to-day execution of testing programs, including gathering and communicating project requirements, marketing consulting, problem solving, and pre-sales support.

Required skills/experience:

Minimum 3-5 years of account management experience with SEM/SEO campaigns and Split (A/B) or Multivariate Web page testing.
Strong online marketing and analytics experience.
Proven experience with obtaining and documenting and business requirements.
Exceptional attention to detail and the ability to follow tight and concurrent schedules.
Strong presentation, copy writing, and organizational skills.
Strong interpersonal communication and persuasive skills.
Management and interaction with small development and creative teams in an agency environment.
Experience with Photoshop, Excel, Word, Visio, and PowerPoint a plus.
Intermediate knowledge of HTML and JavaScript a plus.
Basic understanding of SQL and Web Server technology a plus.

Primary responsibilities:

Assess and communicates site-wide optimization strategy plans.
Develop and disseminate business best practices documentation.
Document and communicate client feature requests.
Develop recipe matrixes and provide testable content recommendations and obtain buyoff.
Analyze testing data and provide short and long term recommendations.
Create successful tests and produce high value optimization project case studies.
Support business development, sales, product support, and marketing initiatives across the company.

Required Education:
Bachelors Degree

Working Conditions:
The position is located in downtown Seattle. Travel is limited. The job involves extensive time working at a computer. Incumbent must pass background check.

Position Type:
Full-Time/Regular

Product Marketing Manager - Portland, OR

Tue, 27 Jul 2010 10:09:00 GMT

Working closely with Product Managers, Marketing, Services, Sales, and Channels, the Product Marketing Manager is tasked with conceiving, planning, and executing highly effective go-to-market strategies for one or more product lines. This includes overseeing product positioning, product promotion, sales and channel enablement, and designed to ensure revenue and market penetration targets are met in support of corporate goals.

Primary Responsibilities:

Plan and oversee product launch/rollout activities including leading cross-functional teams to ensure all aspects are completed in a timely and quality manner.
Develop and maintain consistent product messaging. This includes definition of target audiences, business needs, benefits provided and desired results. Ensure that product descriptions and messages are used consistently by all external-facing organizations.
Work with corporate marketing to develop case studies, materials, sales presentations, and other sales tools.
Work with corporate marketing to promote products within the targeted market segments to generate awareness and demand.
Be a source of expertise on competitive offerings ñ help gather and disseminate competitive information and positions across the organization.
Provides effective sales enablement through tools, training and market expertise to ensure direct and indirect channels are able to effectively position and sell Webtrends solutions.
Work closely with the PR, media and analyst relations team to ensure our message is effectively communicated to the thought leaders and decision makers who matter most.
Manage messaging and content development for product material, webcasts, speaking events, and other internal and external communications.
Act as a product leader and advocate for the product within the company and in the marketplace.

Required Skills/Education:

Minimum of 5 years experience in one or both of the following areas
Product Marketing Manager in a technology company with demonstrated success in defining and launching winning products
Web analytics, internet marketing, or business intelligence industry experience preferred
Experience in creating, planning and executing winning go-to-market strategies
Excellent written and verbal communication skills: negotiating, persuading, public speaking and listening
Basic project management skills
Proficient in MS Office applications particularly Word, Excel, and PowerPoint
Proven ability to influence cross-functional teams without formal authority
Demonstrated success in working in a team and collaborative environment
Proven ability to succeed in a fast-paced organization
Undergraduate degree in business or technology field - MBA preferred

Working Conditions:
This position is located in downtown Portland. Travel is required and will vary, but may be as much as 10%. We offer an exceptional working environment, salary commensurate with experience and an incredible benefits package.

Position Type:
Full-Time/Regular

QA Engineer - Seattle, WA

Tue, 11 May 2010 13:37:33 GMT

Webtrends is seeking an experienced tester for the Optimize team in Seattle, Washington. Optimize is the online testing and targeting platform that is redefining the way marketers build web pages and online advertising content to outperform traditional methods using predictive analytics and advanced web page management technologies. Optimize is pushing the envelope of computer science from our cutting edge analytics research to the exploration of new techniques for distributed computing.

As a test engineer in our Seattle-based Optimize team, you will be working with some of the best Java developers and test engineers in the industry creating Webtrends latest generation of products. You will use your software skills in our agile development process environment to manage rapid test planning cycles, develop test environments, test automation, deliver in-depth bug report analysis, isolate problems and record the steps required to reproduce defects.

Requirements:

BS or MS in Computer Science or equivalent.
Highly proficient in web development technologies such as JavaScript and Flash.
Solid working knowledge of Java, C++ or C#.
Highly proficient in a Linux/Open Source environment.
Deep knowledge of Internet technologies and networking. CMS knowledge very helpful.

Working Conditions:
The position is located in downtown Seattle. Travel is minimal. The job involves extensive time working at a computer.
Incumbent must pass background check.

Position Type:
Full-Time/Regular

Research Scientist - San Bruno

Thu, 10 Dec 2009 08:54:19 GMT

We are looking for a talented Research Scientist to take our industry best search optimization technology to the next level of sophistication and elegance. The successful candidate will be able to extend the current algorithms as well as invent new approaches to solving our customersí challenges. Webtrends is a highly collaborative work environment and this position offers the opportunity to continue your research but also to see it implemented quickly and leveraged in real world business environments.

We search out passionate team oriented motivated professionals that want to let their work do the talking and be part of a growing, thriving company. In return, Webtrends offers a strong benefits program, shares our profits with employees and offers a challenging and exciting work environment.

Responsibilities:

Work closely with our Senior Scientist in the research and development of the core algorithmic components of a paid-search online bidding system.
Design and implement practical algorithms to make business decisions in response to statistical data.
Continuous research in optimization techniques and advancements.
Assist with strategic accounts.

Skills/Experience:

Required:

Masters in engineering, computer science, operations research, or statistics with a focus on statistics or optimization.
3+ years of programming experience with exposure to SQL.
Passion and proven ability to innovate.
Strong communication skills both written and verbal.

Desirable:

Experience with R.
Experience with Python.
Experience with the following statistical models or optimization techniques: Bayesian Modeling, Markov Chain Monte Carlo (MCMC), Expectation Maximization, Dynamic Models, Linear Programming, Machine Learning.
Experience in the search space is a significant asset.

Scope:
This is an individual contributor position.

Interaction:
This position is an internal facing position reporting into a development manager, as a team member. The ability to effectively work within a team environment and build and maintain strong working relationships are required.

Working Conditions:
This position is located in an office building in San Bruno, CA.
Incumbent must pass background check.

Position Type:
Full-Time/Regular

Sales Engineer - Remote / CA

Thu, 24 Jun 2010 14:13:00 GMT

The goal of the Webtrends Sales Engineer is to provide the technical assistance necessary to make the sales team successful. The sales team consists of Account Managers and Account Executives. The goal of the sales team is to achieve or exceed the revenue targets, and work with customers to ensure their success. The Sales Engineer plays an instrumental part of the overall success of the sales team.

Primary Responsibilities:

Provide technical support in sales presentations, product demonstrations, product installations .
Assess the customer's strategic needs and uncover business requirements for Webtrends Sales.
Provide clear, articulate answers to customer inquiries concerning system software and applications.
Provide project/team leadership in customer support and Proofs of Concept.
Build mini-applications, based on customer requirements, to demonstrate feasibility of the application often requiring rapid prototyping.
Work with customers to develop success stories, references, and case studies.
Demonstrate the value of Webtrends Sales to technical and non-technical prospects in a manner that is appropriate for the audience.
Take ownership of and provide technical responses to proposals and RFIs that accurately describe Webtrends product messaging and unique differentiators.
Manage the install and support of product trials and proofs of concept.
Help to identify market and product requirements based on field experience.

Skills/Experience:
Required Skills/Education:

Degree in Computer Science or other Analytical Discipline, or equivalent experience.
Minimum of 3 years experience in presales, consulting, or similar role.
Strong presentation skills with demonstrated experience in presenting to all level of audiences both remotely and in person.
Experience demonstrating hosted applications or software is required.
Technical experience in web analytics, web design, web development, multi-variate testing, online marketing, content management systems, or other web applications is highly preferred.
Hands-on experience with HTML, JavaScript, and CSS is required.
Proficiency with Facebook, Twitter, RSS, and other social technologies is required.
Technical experience with Facebook, Mobile, Flash, AJAX, and Silverlight application development is highly desirable.
Technical experience with MS-SQL, MySQL, data warehousing, and other business intelligence technologies is required.
Ability to communicate effectively with both technical and non-technical audiences.
Ongoing desire to stay current with software market and the latest technologies.
Strong research and analytic skills.
Accountable, determined, diligent and focused.
Relentless about results.

Scope:

The incumbent will have a direct impact on customer success thereby influencing revenue, customer loyalty and the ability to attract other customers within that vertical market space.

The incumbent works on problems of diverse scope requiring analysis of a situation and determining the best method to resolve the situation. Exercises discretion and judgment within generally defined practices and policies in selecting methods and techniques for obtaining Sales.

Supervision:
This is an individual contributor position.

Interaction:

This position is a customer-facing position. Ability to develop and maintain strong relationships with customers is required. Ability to understand customer requirements and our products and then synthesize and translate that information into increased customer success is critical.

This position operates in a team-oriented environment. As a result, the incumbent must build and maintain strong and effective working relationships internally with the sales, account management team, product management, customer support and product marketing.

Working Conditions:

You must be a self-starter, as this job is a field position requiring frequent work outside the office. This position requires travel to prospects and customers with travel requirements varying but may be as much as 75%.

We offer an exceptional working environment, salary commensurate with experience and an incredible benefits package.

Incumbent must pass background check

Job Location:
Major cities on the West Coast (southern California preferred)

Position Type:
Full-Time/Regular

SEM Analyst - San Bruno, CA

Wed, 12 May 2010 16:08:11 GMT

Our Ad Director team delivers the industry's most sophisticated Search Engine Marketing (SEM) solution, providing clients with an automated approach to managing their paid search advertising efforts. The Webtrends Ad Director team is currently recruiting an SEM Analyst to continue our legacy of delivering superior customer care and performance results to customers.

What you will do:

As a Webtrends SEM Analyst, you will work closely with the Account Management team to develop and expand online marketing campaigns. This is an entry-level position.

You will be called upon for the following primary responsibilities:

Research, create and upload keyword lists.
Write compelling ad copy.
Implement advanced optimization settings.
Set up and maintain campaigns across all of the major search networks; Google, Yahoo!, Bing.
Work directly with internal teams in product development, engineering, marketing and sales to address client needs and requirements, manage a variety of projects and actively participate as a member of a small, highly cohesive and very interdependent team of e-marketing professionals.

We offer a unique opportunity to join a truly leading-edge e-marketing solutions company delivering services and products in the extremely fast-paced, rapidly changing, and expanding online advertising market. As a new SEM Analyst, you will be provided extensive training, development and direct mentoring within a team environment. Ad Director is defining the leading edge of paid search advertising technologies, and as an SEM Analyst you will be defining the leading edge of your career.

Who you are::

0-3 years in a business to business (B2B) support environment. Those with backgrounds which include marketing experience, or who have at least a Bachelors degree in marketing, are highly competitive. Experience which includes SEM, paid-search, ppc, online marketing, SEO etc. desired.
Highly analytical, demonstrating meticulous attention to detail.
Above average communication skills, both written and verbal.
Well versed in internet applications, PC applications etc. A passion for technology and curiosity about web2.0 evolution, applications, etc. highly beneficial.
Very high drive to succeed in a competitive, fast-paced, cutting edge market. You must be able to adapt quickly, manage without direction, and independently seek answers and solutions.
Excel experts are extremely competitive.
Bachelor's degree, ideally in Economics, Marketing or a related field.

Scope:
This is an individual contributor position.

Working Conditions:
This position is located in an office building in San Bruno, CA.
Incumbent must pass background check.

Position Type:
Full-Time/Regular

SEM Analyst - San Bruno, CA

Mon, 21 Jun 2010 14:28:18 GMT

Webtrends is a Customer Intelligence company with leading solutions for customer interaction optimization across all digital channels. We live firmly behind our corporate values: Open, Innovative, Engaged, Accountable. Every day we look for new ways to drive innovation in every facet of our business and expect each member of the team to take personal ownership over their work, forming a unique opportunity to live, grow and learn in a highly collaborative and dynamic environment. We don't get caught up in the cogs of traditional corporate culture, which slow down the speed of progress. It's not about ego and job title; it's about getting it done every day. At the end of each day, we ask ourselves, "Did I make this a better place for my customers to do business and for my colleagues to work?"

Our Ad Director team delivers the industry's most sophisticated Search Engine Marketing (SEM) solution, providing clients with an automated approach to managing their paid search advertising efforts. The Webtrends Ad Director team is currently recruiting an SEM Analyst to continue our legacy of delivering superior customer care and performance results to customers.

What you will do:

As a Webtrends SEM Analyst, you will work closely with the Account Management team to develop and expand online marketing campaigns. This is an entry-level position.

You will be called upon for the following primary responsibilities:

Research, create and upload keyword lists.
Write compelling ad copy.
Implement advanced optimization settings.
Set up and maintain campaigns across all of the major search networks; Google, Yahoo!, Bing.
Work directly with internal teams in product development, engineering, marketing and sales to address client needs and requirements, manage a variety of projects and actively participate as a member of a small, highly cohesive and very interdependent team of e-marketing professionals.

Who you are:

0-3 years in a business to business (B2B) support environment. Those with backgrounds which include marketing experience, or who have at least a Bachelors degree in marketing, are highly competitive. Experience which includes SEM, paid-search, ppc, online marketing, SEO etc. desired.
Highly analytical, demonstrating meticulous attention to detail.
Above average communication skills, both written and verbal.
Well versed in internet applications, PC applications etc. A passion for technology and curiosity about web2.0 evolution, applications, etc. highly beneficial.
Very high drive to succeed in a competitive, fast-paced, cutting edge market. You must be able to adapt quickly, manage without direction, and independently seek answers and solutions.
Excel experts are extremely competitive.
Bachelor's degree, ideally in Economics, Marketing or a related field.

Scope:
This is an individual contributor position.

Working Conditions:
This position is located in an office building in San Bruno, CA.
Incumbent must pass background check.

Position Type:
Full-Time/Regular

SEM Analyst - San Bruno, CA

Wed, 12 May 2010 16:02:28 GMT

Our Ad Director team delivers the industry's most sophisticated Search Engine Marketing (SEM) solution, providing clients with an automated approach to managing their paid search advertising efforts. The Webtrends Ad Director team is currently recruiting an SEM Analyst to continue our legacy of delivering superior customer care and performance results to customers.

What you will do:

As a Webtrends SEM Analyst, you will work closely with the Account Management team to develop and expand online marketing campaigns. This is an entry-level position.

You will be called upon for the following primary responsibilities:

Research, create and upload keyword lists.
Write compelling ad copy.
Implement advanced optimization settings.
Set up and maintain campaigns across all of the major search networks; Google, Yahoo!, Bing.
Work directly with internal teams in product development, engineering, marketing and sales to address client needs and requirements, manage a variety of projects and actively participate as a member of a small, highly cohesive and very interdependent team of e-marketing professionals.

Who you are::

0-3 years in a business to business (B2B) support environment. Those with backgrounds which include marketing experience, or who have at least a Bachelors degree in marketing, are highly competitive. Experience which includes SEM, paid-search, ppc, online marketing, SEO etc. desired.
Highly analytical, demonstrating meticulous attention to detail.
Above average communication skills, both written and verbal.
Well versed in internet applications, PC applications etc. A passion for technology and curiosity about web2.0 evolution, applications, etc. highly beneficial.
Very high drive to succeed in a competitive, fast-paced, cutting edge market. You must be able to adapt quickly, manage without direction, and independently seek answers and solutions.
Excel experts are extremely competitive.
Bachelor's degree, ideally in Economics, Marketing or a related field.

Scope:
This is an individual contributor position.

Working Conditions:
This position is located in an office building in San Bruno, CA.
Incumbent must pass background check.

Position Type:
Full-Time/Regular

Senior Financial Analyst - Portland, OR

Mon, 07 Jun 2010 15:25:41 GMT

Webtrends is looking for a Senior Financial Analyst to business partner with the Sales and Marketing team in Portland Oregon. This individual will provide operational support to the sales and marketing leaders of the Company to help further drive the continued momentum in sales growth and customer acquisition.

Primary Responsibilities:

Sales modeling and forecasting.
Pricing and discount analysis.
Quota and attainment modeling and reporting.
Expense forecasting and budgeting.
Plan versus actual variance analysis.
Strategic and financial analysis support.
Customer life cycle analysis and reporting.
Sales transactions analysis and reporting.
Marketing program and lead qualification analysis and reporting.

Required Skills:

7 + years experience as a financial analyst.
Ability to work autonomously and interact with executive management.
Excellent verbal and written communication skills.
Superior user of excel and power point.
In-depth working knowledge of financial statement principals, trend analysis and ROI calculations.

Preferred Skills and Experience:

Creation of pricing strategies and structure.
Software company experience.
Working knowledge of deferred revenue and revenue recognition concepts.
Accounting department experience.

Scope:
This is an individual contributor position reporting to the manager of financial planning and analysis.

Education:
B.A./B.S. degree in Finance, Accounting or Business

Working Conditions:
This position is located in a high rise building in downtown Portland. Travel requirements will be minimal. We offer an exceptional working environment, salary commensurate with experience and an incredible benefits package. Incumbent must pass background check.

Position Type:
Full-Time/Regular

Senior Interactive Designer / Art Director - Portland, OR

Thu, 29 Jul 2010 16:58:58 GMT

Webtrends is a Customer Intelligence company with leading solutions for customer interaction optimization across all digital channels. We live firmly behind our corporate values: Open, Innovative, Engaged, Accountable. Every day we look for new ways to drive innovation in every facet of our business and expect each member of the team to take personal ownership over their work, forming a unique opportunity to live, grow and learn in a highly collaborative and dynamic environment. We don't get caught up in the cogs of traditional corporate culture, which slow down the speed of progress. It's not about ego and job title; it's about getting it done every day. At the end of each day, we ask ourselves, "Did I make this a better place for my customers to do business and for my colleagues to work?"

Webtrends hears stories where others see numbers. Stories can define a culture, inspire a life, incite revolution, rally the masses, cement bonds of trust, open access to private places in the soul. Our singular purpose is to help brands tell their story more vividly, simply, persuasively.

We are looking for an interactive designer who would be responsible for conceptualizing design solutions that help Webtrends tell its story.

The right candidate has:

a sketchbook full of bright ideas.
brilliant interactive portfolio.
a love for collaboration.

Required Skills:

Designing solutions that meet or exceed strategic objectives.
Creating interactive design concepts.
Designing mood boards, storyboards, interactive page layouts, site grids and interface demos, photo retouching and enhancements, animated GIFs.
Providing quality assurance on creative deliverables.
Building and maintaining team rapport with creative staff, marketing managers, and product managers.
Foster a Studio environment that is on-brand: Collaborative, Trusted, Insightful, Innovative, Ingenious, Memorable, Pioneering, Agile, Driven, Passionate, Diverse, Analytical.
Strong design portfolio with 4+ years education, 4+ years design and interactive work experience.
Ability to articulate and present creative ideas.
Ability to multi-task and work efficiently under pressure with careful attention to detail.
A solid working knowledge of the latest versions of applicable programs -- Mac OS, Photoshop and Illustrator, etc.
Understanding of motion design and the strengths and limitations of Flash, Ajax, Flex, and other emerging platforms.
Comprehensive understanding of interactivity and the Web and the fundamentals of information architecture.
Passion for design and eagerness to collaborate with other creative people.
Mature appreciation of the balance between creative and business opportunities.
Self motivated, organized and accountable.
Video editing/production with Final Cut/Premier and After Effects would be a bonus.

Webtrends believes that our data can load brands' creative toolkit with the colors, architecture and phrases that help create better narratives. Epics as vivid as Huck Finn or Jay Gatsby. Producing not just customers, but fans, cheerleaders, disciples awaiting the next release.

Working Conditions:
This position is located in a high rise building in downtown Portland.

Position Type:
Full-Time/Temporary

Senior QA Engineer - San Bruno, CA

Thu, 24 Jun 2010 09:36:36 GMT

Webtrends is a Customer Intelligence company with leading solutions for customer interaction optimization across all digital channels. We live firmly behind our corporate values: Open, Innovative, Engaged, Accountable. Every day we look for new ways to drive innovation in every facet of our business and expect each member of the team to take personal ownership over their work, forming a unique opportunity to live, grow and learn in a highly collaborative and dynamic environment. We don't get caught up in the cogs of traditional corporate culture, which slow down the speed of progress. It's not about ego and job title; it's about getting it done every day. At the end of each day, we ask ourselves, "Did I make this a better place for my customers to do business and for my colleagues to work?"

Webtrends is the leader in web analytics. As a Webtrends Quality Engineer you will be responsible for reviewing existing product specifications and test plans; creating test plans, test cases, and test procedures; execution of test plan using manual checklists and/or automated scripts, and applying and maintaining quality standards.

Primary Responsibilities:

Architect automation test harnesses and frameworks.
Develop test cases, test plans, test matrices, and test suites for various components of Webtrends Ad Director product.
Execute grey-box tests, report results, and coordinate test execution efforts. Ensure all defects found are correctly documented and resolved appropriately.
Proactively analyze bug trends and test process to assure complete test coverage.
Compile high-level QA metrics for the AD Director product.
Work closely with QA team, product management, project management and development engineers to help identify and isolate problem areas in the product.
Mentor other QA engineers on QA process.
Continually look for ways to improve the process of developing and releasing quality software which meets our customersí needs.

Required Skills/Education:

BS in Computer Science, or a related discipline.
Must be detail oriented with experience in one or more areas of test automation, quality assurance and web server technologies.
Excellent communication skills, both verbal and written.
Strong software design verification and test development instincts and creativity.
Develop, execute, and maintain automated test script.
Develop, execute, and maintain automated regression tests utilizing both automated and manual test cases.
Develop, execute, and maintain performance testing scripts.
Understanding of software product life cycle and Agile development processes.
Knowledge of scripting language (perl, Python) and SQL with MS SQL Server and mySQL.

Preferred Skills and Experience:

7+ years experience in quality engineering and software test development.
Experience in SEM, SEO and web analytics.5+ years of test automation experience.
5+ years successful experience in Quality Assurance in Agile development environments.
5+ years working knowledge of Selenium web application testing system.
3+ Experience with a test case management system (preferably Mercury Quality Center).
5+ years experience with virtual machines
Extensive experience in performance testing and stress testing.
Working knowledge of Python.

Interaction:
This position operates in a team-oriented environment. As a result, the incumbent must build and maintain strong and effective working relationships within QA and across functional teams in product development, and client-facing teams.

Working Conditions:
This position is located in the company's San Bruno office. Travel requirements will be minimal. We offer an exceptional working environment, salary commensurate with experience and an incredible benefits package. Incumbent must pass background check.

Position Type:
Full-Time/Regular

Senior Research Scientist - San Bruno

Thu, 25 Feb 2010 16:33:39 GMT

Webtrends, the market leader in web analytics and Marketing Performance Management solutions is looking for a Senior Scientist for our office in San Bruno, California. Our Ad Director division uses sophisticated software techniques to optimize campaigns for web advertising.

We are looking for a talented Senior Scientist to take our industry best search optimization technology to the next level of sophistication and elegance. The successful candidate will be able to extend the current algorithms as well as invent new approaches to solving our customers' challenges.

Webtrends is a highly collaborative work environment and this position offers the opportunity to continue your research but also to see it implemented quickly and leveraged in real world business environments. We search out passionate team oriented motivated professionals that want to let their work do the talking and be part of a growing, thriving company. In return, Webtrends offers a strong benefits program, shares our profits with employees and offers a challenging and exciting work environment.

Responsibilities:

Lead the research and development of the core algorithmic components of a paid-search online bidding system.
Design and implement practical algorithms to make business decisions in response to statistical data.
Continuous research in optimization techniques and advancements.
Mentor team members.
Assist with strategic accounts.

Skills/Experience:

Required:

PhD in engineering, computer science, operations research, or statistics
Experience in leadership roles
Breadth of statistical models or optimization techniques including exposure to many of the following: Bayesian modeling, Markov chain Monte Carlo (MCMC), Expectation maximization, Dynamic models, Linear Programming
Experience working with or in a programming language
Passion and proven ability to innovate
Strong communication skills both written and verbal

Desirable:

Experience with R
Experience with Python
Experience with SQL
Experience in the search space is significant asset

Scope:
This is an individual contributor position.

Working Conditions:
This position is located in an office building in San Bruno, CA.
Incumbent must pass background check.

Position Type:
Full-Time/Regular

Senior Software Engineer/Architect - San Bruno, CA

Fri, 18 Jun 2010 16:33:00 GMT

Webtrends Inc., the market leader in web analytics and Marketing Performance Management solutions is looking for a Senior Software Engineer for our office in San Bruno, California. Our Ad Director division uses sophisticated software techniques to optimize campaigns for web advertising.

We are looking for a talented Senior Software Engineer and an Architect who can dive in and help our team release outstanding software. The successful candidate will be a motivated professional with proven track record and will possess a desire to achieve exceptional results in a fast-paced and growing company. We are looking for someone with a ìcan doî attitude, who enjoys being a contributing member of a team and who thrives on the challenges and changes that working in a fast-paced dynamic environment can bring.

We search for people who can work in a team environment, who demonstrate a passion for their work and who can contribute to our continuing success and growth. In return, Webtrends offers a wonderful benefits program, shares our profits with employees and offers challenging and exciting work opportunities.

Responsibilities:

Participate in or in charge of requirement analysis, detailed technical design, conceptual design and component design; translate functional requirements into technical specifications.
Create and define an application framework with the implementation of the essential core components.
Design, implement, and test software for advertising automation and optimization system AD Director.
Own the vision for the engineering organization and drive the engineering roadmap, charting a path for technical innovation.
Dictate coding standards and tools; Conduct code review and provide technical leadership to other software engineers; resolve the technical roadblocks in the development process.
Design, implement and test modules to various published Ad Networks APIs.
Write and review design documents.
Work with product management on requirements definition and with QA on test planning.
Mentor junior team members while implementing architectural vision.

Skills/Experience:

Required:

BS in Electrical Engineering or Computer Engineering. MS strongly preferred.
Excellent hands-on software development and design skills in an Object Oriented Language, preferably Python or Java/C++
Experience in technical leadership roles.
Breadth of software experience including exposure to many of the following areas: database design and programming, web programming, low-level network programming, architecting for scalability and performance, real-time system design, security technology.
Understanding of software product life cycle and Agile development processes.
Must be familiar with typical computer hardware and networking.
Must have initiative and a strong ability to innovate.
Must be a skillful writer and communicator.

Desirable:

Experience designing, operating, and maintaining high-performance, high-volume servers.
Experience with Python.
Expertise in database design and maintenance.
Experience with RESTful webservices.
Experience with major Ad Network APIs.

Scope:
This is an individual contributor position.

Working Conditions:
This position is located in an office building in San Bruno, CA.
Incumbent must pass background check.

Position Type:
Full-Time/Regular

Senior Software Engineer - San Bruno, CA

Wed, 16 Jun 2010 14:12:10 GMT

Webtrends is looking for a Senior Software Engineer to lead the development of a Webtrends product. We are seeking a motivated leader with excellent people, design and development skills to create a product that exceeds customer demands and achieves market success.

As a Senior Software Engineer, you will:

Substantially contribute to the development of a Webtrends product across all phases of agile software development methodology.
Design, develop, and plan new products or new features for our web based applications using ASP.Net, C#, SQL, Java, JavaScript, and HTML/DHTML.
Contribute to design and development of components for the user interface, middle tier and data tier of the application.
Develop and maintain the project plan and schedule based on individual as well as project team availability.
Exercise judgment within generally defined best practices and policies in selecting methods and techniques for providing solutions.
Troubleshoot, debug, and sustain Webtrends products.

Required Skills:

Minimum 8+ years working on web based applications, with an expert knowledge of ASP.NET, SQL, C#, Java, JavaScript and HTML/DHTML.
Experience with presenting complex data in an easy to understand presentation through the use of tables and data visualizations is required .
Experience designing and building large scale products with specific expertise in backend relational database/middle layer design and implementation preferably with Microsoft SQL Server 2005 or later.
Demonstrated ability to diagnose and solve complex problems with web based applications.
Strong drive for quality along with excellent written and verbal communication skills is required.
Self motivated, able to work with little supervision.
Experience with Visual Studio Team System.

Preferred Skills/Experience:

Experience designing and delivering hosted software solutions.
Experience designing and delivering packaged software solutions.
Experience developing data access components against large data sets (1TB+).
Experience with agile development methodology.
Experience with C++
Experience in Microsoft SQL Server Integration Services (SSIS).
Experience with Microsoft SQL Server 2008.
Prior experience working in web analytics is recommended, you will be expected to rapidly become a contributing member of our team.

Education:
BS in Computer Science or equivalent work experience is required.

Working Conditions:
This position operates in the company's San Bruno, CA office. Travel requirements will be minimal. We offer an exceptional working environment, salary commensurate with experience and an incredible benefits package.
Incumbent must pass background check.

Position Type:
Full-Time/Regular

Senior Software Engineer - San Bruno, CA

Fri, 18 Jun 2010 16:32:51 GMT

Responsibilities:

Design, implement, and test software for the back end of our advertising automation and optimization system.
Design, implement and test modules to various published Ad Networks APIs.
Write and review design documents.
Work with product management on requirements definition and with QA on test planning.

Skills/Experience:

Required:

BS in Electrical Engineering or Computer Engineering. MS strongly preferred.
Excellent hands-on software development and design skills in an Object Oriented Language, preferably Python or Java/C++
Experience in technical leadership roles.
Breadth of software experience including exposure to many of the following areas: database design and programming, web programming, low-level network programming, architecting for scalability and performance, real-time system design, security technology.
Understanding of software product life cycle and Agile development processes.
Must be familiar with typical computer hardware and networking.
Must have initiative and a strong ability to innovate.
Must be a skillful writer and communicator.

Desirable:

Experience designing, operating, and maintaining high-performance, high-volume servers.

Experience with Python.

Expertise in database design and maintenance.

Experience with RESTful webservices.

Experience with major Ad Network APIs.

Scope:
This is an individual contributor position.

Working Conditions:
This position is located in an office building in San Bruno, CA.
Incumbent must pass background check.

Position Type:
Full-Time/Regular

Senior Systems Administrator (Linux) - Seattle, WA

Fri, 30 Jul 2010 11:14:41 GMT

Webtrends is a Customer Intelligence company with leading solutions for customer interaction optimization across all digital channels. We live firmly behind our corporate values: Open, Innovative, Engaged, Accountable. Every day we look for new ways to drive innovation in every facet of our business and expect each member of the team to take personal ownership over their work, forming a unique opportunity to live, grow and learn in a highly collaborative and dynamic environment. We don't get caught up in the cogs of traditional corporate culture, which slow down the speed of progress. It's not about ego and job title; it's about getting it done every day. At the end of each day, we ask ourselves, "Did I make this a better place for my customers to do business and for my colleagues to work?"

Webtrends Optimize is seeking a Senior Systems Administrator to join our team in Seattle, Washington. Optimize operations and development work closely together to design, build and maintain the global infrastructure for a product with unique traffic and usage trends. We utilize open source software, technologies and platforms whenever possible and encourage building ingenious solutions. You will be responsible for scaling the production and development infrastructures, utilizing configuration management and varying platforms such as EC2, Eucalyptus and physical hardware. If you are an experienced system administrator who demands a challenging, dynamic work environment, this is your chance to make a difference.

Primary Responsibilities:

Managing the operations of all production systems
Working with Hosted Operations to plan the deployment and implementation of physical hardware
Continuous improvement of processes and technologies
Integrate with development team and procedures
24x7x365 team on call position

Required Skills/Education:

4+ years of experience in System Administration using Linux
3+ years of dynamic / scripting language programming experience (Bash, Perl, Ruby, Python)
2+ years of experience running a redundant production environment
Some experience with Microsoft Active Directory and SQL Server
Deep understanding of networking, routers, firewalls, distributed computing systems, etc
Ability to respond effectively in high-pressure, multi-tasking situations
Disciplined, organized approach to short-term and long-term project management.

Working Conditions:
The position is located in downtown Seattle. Travel is minimal. The job involves extensive time working at a computer. Incumbent must pass background check

Position Type:
Full-Time/Regular

Technical Services Engineer - San Bruno, CA

Mon, 21 Jun 2010 14:22:29 GMT

Webtrends is seeking a seasoned Technical Services Engineer to lead the technical services function for an ad optimization platform. Ad Director is a fast paced environment and skills include hands-on knowledge of data management, database, and application engineering. The position encompasses providing solution leadership, interfacing with account management teams, networks and clients, and ownership of the solution support function.

Primary Responsibilities:

Serve as industry liaison between Webtrends, networks (Google, Yahoo! and Bing), publishers and clients.
Drive success of strategic client initiatives within Client Services.
Work with business stakeholders to analyze and prioritize project activities and business needs in order to establish realistic deadline and priorities.
Effectively translate concepts into prioritized requirements.
Define customer, networks and partner support strategies and solutions amidst ambiguity and competing ideas.
Operational oversight of Webtrends SEM Ad Director platform.
Partner with Product and Development in defining and implementing the support workflow and operations.
Effectively manage dozens of client and operational work activities in parallel.
Train, coordinate, organize, monitor and coach technical employees and able to inspire technical people to achieve outstanding results.
Define standard processes for client service solutions requests handling, establish measures to track success of quality, schedule, efficiency, learning and team.
Oversee and adjust the custom solution processes to ensure quality delivery to client.
Provide overall solution delivery leadership to ensure initial success of designs and schedule.
Provide creativity to help account management team meet client objectives.

Required:

Excellent presentation & communication skills, , both written and verbal.
Direct experience working with rich media, SEM, ad serving, ad network/exchange & yield management solutions.
Minimum of 3 to 4 years project management/program management experience desirable.
Team player with flexibility to take on range of tasks.
Ability to develop highly successful cross-functional working relationships.
Experience in managing change.
Ability to critically and quickly evaluate information gathered from multiple sources, reconcile conflicting input.
Experience as a liaison between marketing and technology teams.
Experience working directly with clients to develop technology driven solutions.
Detailed understanding of Linux, Windows Server, SQL, Python and general SDLC.
Knowledge of data ETL and reporting solutions.
Must possess exceptional leadership, people management, interpersonal, and organizational skills.
Experience working in a fast past, high change environment and the ability to handle various tasks at once.
BS/BA degree (or above) in Computer Science or Computer Information Systems desirable.

Working Conditions:
This position is located in an office building in San Bruno, CA.
Incumbent must pass background check.

Position Type:
Full-Time/Regular

Territory Manager, Optimize Sales - Remote

Mon, 12 Jul 2010 09:21:40 GMT

Webtrends is a Customer Intelligence company with leading solutions for customer interaction optimization across all digital channels. We live firmly behind our corporate values: Open, Innovative, Engaged, Accountable. Every day we look for new ways to drive innovation in every facet of our business and expect each member of the team to take personal ownership over their work, forming a unique opportunity to live, grow and learn in a highly collaborative and dynamic environment. We don't get caught up in the cogs of traditional corporate culture, which slow down the speed of progress. It's not about ego and job title; it's about getting it done every day. At the end of each day, we ask ourselves, "Did I make this a better place for my customers to do business and for my colleagues to work?"

Webtrends is the leader in Marketing Performance Management (MPM) and Web Analytics. The job of Territory Manager - Optimize is to lead the sales efforts for the Webtrends Optimize solution within an assigned sales territory. In this role you will be responsible for qualification, product demonstrations, identifying the solution fit, and being the Subject Matter Expert (SME) for Testing and Site Optimization. This role reports directly to the Sales Manager, Optimize.

Essential job functions:

Lead Optimize sales efforts within assigned territory, ranging from initial qualification calls through the sales process to closing business.
Develop a strategy within each assigned territory to penetrate key prospects and existing Webtrends accounts while leveraging multiple team resources, including inside sales, field sales, sales engineers, professional services, marketing and customer support.
Communicating the Webtrends Optimize value proposition to Fortune 1000 marketing executives by gaining both credibility and trust in the feature set of Webtrends Optimize.
Succeed in a team selling environment, partnering with field sales, inside sales and sales engineers for maximum account penetration and coverage.
Create mindshare with Sales tea, with goal of making sales generalists self sufficient.
Consistently forecast monthly and quarterly performance within a 10% margin of error from actual bookings.
Develop and leverage partner relationships and alliances.
Stay abreast of industry changes and trends.

Required Education/Experience/Skills:

5-7 years of quota carrying experience in online media, selling software or software-as-a-service (SaaS).
Search engine marketing (PPC / SEO).
Strong technology skills. Must be able to do complete product demonstration and credibly discuss search marketing topics.
Able to successfully negotiate and close deals.
Classically trained in a proven sales methodology (i.e Miller Heiman Strategic Selling or similar).
Ability to work and sell in a highly collaborative teamed environment.
Proven track record meeting and exceeding revenue quota in a Sales Management role.
Detail oriented, relationship-building skills, and a focus on a high level of customer service.
Excellent written and verbal communication skills, including high caliber presentation skills.
Positive attitude and ìlove of sellingî.
Driven to succeed.
Proven ability to handle, adapt, and overcome change.

Scope:
This is an individual contributor position.

Working Conditions:

This is a field based position, working out of their home.
The job requires 25-50%+ overnight travel.
Incumbent must pass background check.

Position Type:
Full-Time/Regular

Training and Development Specialist - Portland, OR

Fri, 23 Jul 2010 15:33:46 GMT

Webtrends is a Customer Intelligence company with leading solutions for customer interaction optimization across all digital channels. We live firmly behind our corporate values: Open, Innovative, Engaged, Accountable. Every day we look for new ways to drive innovation in every facet of our business and expect each member of the team to take personal ownership over their work, forming a unique opportunity to live, grow and learn in a highly collaborative and dynamic environment. We don’t get caught up in the cogs of traditional corporate culture, which slow down the speed of progress. It’s not about ego and job title; it’s about getting it done every day. At the end of each day, we ask ourselves, “Did I make this a better place for my customers to do business and for my colleagues to work?”

Webtrends is seeking a Training and Development Specialist to develop and deliver world-class training solutions that provide customers with the necessary technical and marketing skills to effectively implement and manage their Webtrends solutions. The position is responsible for both the development of training curriculum as well as the delivery of the training.

Primary Responsibilities:

Develop and facilitate professional training and development, learning initiatives, and training recommendations for specific products.
Conduct comprehensive needs assessments and determine subsequent education / training and development needs.
Deliver appropriate and effective training programs that are designed on best practices, including sound instructional design and adult learning methodologies.
Deliver technical and/or business-focused training to Webtrends customers using established courseware, both in person and online.
Develop and conduct informal training and provide guidance to customers in implementing best practices.
Help the training department build and enact overall educational strategies for current and developing projects.

Interaction:

This position is a customer-facing position. Ability to develop and maintain strong relationships with customers is required. Ability to understand customer requirements and our products and then combine and translate that information into increased customer success is critical.

This position operates in a team-oriented environment. As a result, the incumbent must build and maintain strong and effective working relationships internally with the sales, sales engineers, account management team, product management, customer support and product marketing.

Scope:

This is an individual contributor position.

Required Skills/Education:

Knowledge of web analytics, online marketing, web application development, usability.
Familiarity with Webtrends products preferred.
A minimum of two years of classroom teaching experience.
Broad understanding of web technologies and a background in instructional design and/or online learning theory.
Willingness to travel and to work both independently and with a team to deliver high-quality training.
Bachelor's degree or equivalent; Master's degree or equivalent strongly preferred.

Working Conditions:

This position is located in high rise in downtown Portland, Oregon. Travel requirements vary, but may be as much as 50% - 60%.

Incumbent must pass background check

Position Type:
Full-Time/Regular

Vice President of Marketing - Portland, OR

Tue, 15 Jun 2010 10:51:55 GMT

The ideal candidate for this position is a highly collaborative, winning, team oriented leader with a big personality and the ability to engage and influence at both the individual and group level. This marketing professional must be extremely effective in B to B marketing, field and sales marketing, public relations and promotion, lead development and nurturing, customer communication and leading brand strategy. Excellence in written and verbal communication is a must, including both oversight of copy and public speaking. Bring your creative expertise along with a strong aptitude to measure, monitor, optimize and adjust. We are in the digital marketing technology space; our marketing and use of the technology must demonstrate thought leadership and represent best of breed practices, constantly challenging the status quo and demonstrating to the marketplace the effectiveness of the concepts that we promote. Candidate must have demonstrated success in leveraging all contemporary channels and technology including analytics and optimization for mobile, social web, micro-sites, blogging, campaign management strategy, search, paid and earned media.

Primary Responsibilities:

Lead and grow the incredibly talented Marketing organization in the strategic go to market planning and promotion of our brand, products and services. Ensure Webtrends conveys the benefits and value proposition through tactics such as: promotions, collateral creation, sales presentations, product brochures, webinars, videos, events, press releases and other marketing communications programs on a national and international level.
Create and ensure best practice management of our world-class global brand. Analyze current Webtrends products and how they work together to formulate a cohesive go to market plan for the Webtrends brand globally.
Collaborate effectively with Product Management, Sales, Services, EMEAA Marketing and Engineering to identify and articulate brand value, competitive differentiators, value proposition and product positioning opportunities.
Deliver market analysis and competitor intelligence data and tools to support the marketing and business planning process and day to day needs.
Effectively align and grow resources with overall marketing strategy, strategic hiring and strong project management, financial and operational skills.

Experience, Skills, and Education:

10 to 15+ years of experience including Digital Marketing, Enterprise Software, PR and VP level experience. Channel Marketing not required but helpful.
Strategic thinking, solid business judgment, strong analytical skills, excellent organization skills and effective collaboration skills at the executive level.
Proven track record of managing a high performing team of leaders and individual contributors, vendors and contractors.
Strong strategic marketing and analytics background with the ability to translate market and customer insights into brand strategy.
Ability to make and communicate decisions quickly, deal with ambiguity and continuously adjust to market/situation changes.
Proven people management skills with the ability to hire great team members and manage directly and cross-functionally.
Prior responsibility for international operations required.
Undergraduate degree is required; MBA is preferred.

Scope:
This position reports to the CEO and is responsible for managing the entire Corporate Marketing team.

Interaction:
This position will be high profile both internally and externally and will have extensive interactions with Product Marketing/Management, Product Development, Sales, Executive Staff, customers, prospects, and partners. As a result, the incumbent must be able to build and maintain strong and effective working relationships.

Working Conditions:
Travel requirements will vary but may be as much as 40%.
We offer an exceptional working environment, salary commensurate with experience and an incredible benefits package. Incumbent must pass background check.

Job Location:
Portland, OR. Relocation assistance is available.

Position Type:
Full-Time/Regular

Web Application Developer - Portland, OR

Wed, 07 Jul 2010 14:30:20 GMT

Are you interested in working with a highly collaborative user experience team to make cutting-edge HTML5 web applications? Here at Webtrends, we work with massive amounts of data and our challenge is to transform data into meaningful information through compelling data visualizations and user experiences. We are looking for an innovative web application developer who loves to collaborate, seeks out new approaches, and has an intuitive sense for the user. You must have a great attitude (work hard, laugh hard, constantly impress). We are not looking for a code monkey. We need a code ninja.

Team

You will work within the User Experience Team which includes information design, interactive design, as well as additional web application developers.

Responsibilities

You will be responsible for setting up projects quickly and efficiently, managing underlying business logic, working with internal and external APIs, and implementing client-side scripting. Webtrends uses agile development methodologies in parallel with current web standards technologies. Primary responsibilities include:

Architecting front-end interfaces based on user tested prototypes.
Contributing to and maintaining a central pattern library.
Working closely with interactive designers and information architects. Working with the larger product team.

Required:

Web standards development experience: CSS3, HTML5, jQuery, AJAX.
Expertise with Javascript/JQuery.
Experience building web applications using MVC frameworks.
Experience working with various types of APIs, including web service data layers.
Strong communication and collaboration skills.
Online portfolio/resume with links to work examples.

Bonus Points:

ASP .NET MVC experience.
Impressive C# prowess.
Experience releasing web applications and/or software.
Paper prototyping, rapid prototyping, and user testing skills.
Bachelor's degree in Computer Science or equivalent.

Working Conditions:
This position is located in a high rise building in downtown Portland.The job involves extensive time working at a computer. We offer an exceptional working environment, salary commensurate with experience and an incredible benefits package. Incumbent must pass background check.

Position Type:
Full-Time/Regular