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103299 - Scheduled export fails and returns WebTrends server error ID: 98


For products:
Webtrends Analytics 8.x

Last modified: 7/27/2010

Situation:
You receive a notification via e-mail containing the following error message:

Your WebTrends scheduled report could not be generated. The below error occurred during generation of the report.
If you have any questions, please contact WebTrends Support.

Error message:

Error occurred while trying to connect to the WebTrends server.
Possible causes for this problem include network configuration
errors, shutdown of the WebTrends server, proxy configuration
errors, or failure of a system in the network between this
computer and the WebTrends server.

WebTrends server error ID: 98

You have already checked your network including the mail server and ensured the Webtrends nodes are all able to connect to each other. Performing this solution should only be used as a last step.

Solution:
This solution will require using a database editor to modify the system database, as well as the necessary credentials with which it can be accessed.

1. Log into the database editor and open the wtmaster database.
2. Edit the wt_globalsetting table.
3. Find the record with the SettingName of "Scheduled Reports URL".
4. Give this record a SettingValue that of the URL of your UI server. For instance, if the user interface server is webtrends1 and webtrends is on port 80, the SettingValue would be "http://webtrends1:80".  If this example used SSL, the SettingValue would be "https://webtrends1:443".
5. Restart the Webtrends - Scheduler Agent and Webtrends - User Interface services.
6. Log into the Webtrends user interface and schedule a one time export in order to test and verify that this issue has been resolved.

Solution Attachments